We will be more than happy to accept any unworn item(s) if returned to us in a saleable condition within 30 days of purchase. We will not accept washed or worn garments or other used merchandise. All items must have original packaging (for limited items, certificate of authenticity must be returned as well).
We are only able to exchange like for like due to differences in price e.g. kids t-shirts for kids t-shirts. Otherwise a refund will be issued.
Refunds will be credited to your original method of payment and should usually appear in your account within 3 working days of a refund being issued.
Please note that we are not able to offer exchanges on international orders. All orders sent overseas are subject to a refund only return policy.
If you would like to exchange your order for another item/ size, please return your item(s) to the address below. Items will only be accepted if returned in their original condition. Please remember to include the following information in your package so that we can process your return: Order Number, Full name, Address, Email address used when ordering, and the size/style you would like to exchange for.
To request a return please email firstname.lastname@example.org or the contact form bellow where a returns dress will be provided
We recommend that you return goods signed for as we cannot be held responsible for any items lost in transit.
Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.
Please check orders on receipt as any missing or faulty items must be notified to us immediately. Mistakes can not be rectified at a later date.